Privacy
Policy Notice.
The
policy:
This
privacy policy notice is for these websites; www.arenacleaningservices.com and m.arenacleaningservices.com and
served by Arena Cleaning Services, 12 Church Close, Antingham, North Walsham,
Norfolk, NR28 0NN and governs the privacy of those who use it. The purpose of
this policy is to explain to you how we control, process, handle and protect
your personal information while browsing or using this website, including your
rights under current laws and regulations. If you do not agree to the following
policy you may wish to cease viewing / using this website.
Policy
key definitions:
"I",
"our", "us", or "we" refer to the business, Arena
Cleaning Services.
"you",
"the user" refer to the person(s) using this website.
"Supplier" refer to any company or individual that supplies us with goods & services.
GDPR
means General Data Protection Act.
PECR
means Privacy & Electronic Communications Regulation.
ICO
means Information Commissioner's Office.
Cookies
mean small files stored on a users computer or device.
Processing
of your personal data:
Under
the GDPR (General Data Protection Regulation) we control and /or process any
personal information about you electronically and or on paper using the
following lawful bases.
We
are exempt from registration in the ICO Data Protection Register because we
only require your information for our core business activities.
Lawful
basis: Contract.
The reason we use this basis: Arena Cleaning Services collects
certain information about our customers and suppliers (see below) when you
contact us in regards to our products, services, prices or just general
enquiries or in the case of our suppliers when we contact you to place an order.
We use this information for preparing quotations and arranging appointments in
relation to services requested by you or goods and services supplied by you. All
details received remain confidential at all times and will not be shared for
marketing purposes or any other reason with third parties outside of Arena
Cleaning Services. We may use some of the information given from time to time
to inform you of any promotional discounts/deals on offer or for reminder. This
is a 'opt in' policy and can be found on our invoicing, quotation, email or
website contact form.
The
information we collect:
- Name
- Company Name or
Supplier
- Address:
- Registered
company address:
- Home or office
telephone number
- Mobile number
- Email address
We process
your information in the following ways:
Data retention period: We shall continue to process your information until
the contract between us ends or is terminated under any contract terms. For purposes
of accounting we use your details for invoicing and retain these details in
accordance with Statute of Limitations requirements and will be destroyed once
this requirement is fulfilled. These may be held as paper copy or electronically
and securely stored.
Processing payments:
- Cheque payments or bank transfers.
We do not retain your bank details these are retained by our bank Lloyds
and subject to their terms and conditions and privacy policy.
- Credit and debit card payments.
We do not retain your card details these are retained by Sum Up and
subject to their terms and conditions and privacy policy. Confirmation of
payment retains the last four digits of you card number and issued as receipt.
This is emailed or a link SMS text message depending on request.
Your
individual rights:
Under
GDPR your rights are as follows. You can read more about your rights in details
here;
- The right of
access;
- The right to
rectification;
- The right to
erasure;
- The right to
restrict processing;
- The right to
data portability;
- The right to
object;
- The right not to
be subject to automated decision-making including profiling.
You
also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a
problem with the way we are handling your data. We handle subject access
requests in accordance with the GDPR.
Sharing
your information:
We
do not share your information with third parties.
Internet
cookies:
You
do not need to register to use arenacleaninngservices.com or view content but
for the use of performance and analysis a number of our pages use cookies to
remember:
Your
display preferences, such as contrast colour settings or font size if you have
agreed (or not) to our use of cookies on this site also, some videos embedded
in our pages use a cookie to anonymously gather statistics on how you got there
and what videos you visited. You can see active cookies by right clicking on
the padlock icon in your browser address bar.
Enabling
these cookies is not strictly necessary for the website to work but it will
provide you with a better browsing experience. You can delete or block these
cookies, but if you do that some features of this site may not work as
intended. The cookie-related information is not used to identify
you personally and the pattern data is fully under our control. These
cookies are not used for any purpose other than those described here. You can
control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all
cookies that are already on your computer and you can set most browsers, (see
your browser settings) to prevent them from being placed. If you do this,
however, you may have to manually adjust some preferences every time you visit
a site and some services and functionalities may not work.
Images
and photography:
We
use non identifiable images as an example of our work or items being worked on.
In compliance with GDPR these contain no identifiable information to any
individual. Images are uploaded to our website using a secure server.
Data
security and protection:
We
ensure the security of any personal information we hold by using secure data
storage technologies and precise procedures in how we store, access and manage
that information. Our methods meet the GDPR compliance requirement.
Sponsored
links, affiliate tracking & commissions:
Our
website does not contain adverts, sponsored and affiliate links on any pages. We
only use trusted partners for the provision of Video, Twitter, Facebook and Google
Analytics who each have high standards of user privacy and security. However we
do not control any third party cookies that may be used or any advertising on
third party websites or platforms.
Marketing
and subscriptions:
Under
the GDPR we use the consent lawful basis for anyone subscribing to our
newsletter or marketing mailing list. We only collect certain data about you,
as detailed in the "Processing of your personal date" above.
Any
email marketing messages we send are in accordance with the GDPR and the PECR.
We provide you with an easy method to withdraw your consent (unsubscribe) or
manage your preferences / the information we hold about you at any time. See
any marketing messages for instructions on how to unsubscribe or manage your
preferences.